Our Process & Safety Standards

From Booking to Treatment: How Pure IV Keeps You Safe at Every Step 

Table of Contents

Introduction 

When you let someone put a needle in your arm and push fluids directly into your bloodstream, you are placing an extraordinary amount of trust in that provider. You are bypassing every natural safeguard your body has. There is no digestion to slow absorption. There is no liver to filter what enters your system first. Whatever goes into that IV line goes directly into your blood, reaches your organs within minutes, and there is no way to take it back once it starts flowing. 

That is why the process surrounding your IV treatment matters just as much as the treatment itself. The vitamins in the bag are the same across most IV therapy companies. The difference is everything that happens before, during, and after those vitamins enter your body. The difference is who approved the treatment, who is administering it, what safety checks were completed, and who is watching you while it happens. 

At Pure IV, we have built a process with more medical safeguards than any other mobile IV therapy provider in the country. Not because regulators forced us to. Because the physicians who own this company built it the way a medical practice should be built, from the medicine outward, with patient safety as the foundation that everything else sits on. 

This page walks you through every step of the Pure IV experience, from the moment you book your appointment to the moment your provider packs up and leaves. At every step, we explain what is happening, why it matters, and what separates our process from the rest of the industry. 

Step 1: Book Your Appointment 

Your Pure IV experience begins when you book an appointment online at pureiv.com, by calling or texting our booking line, or through one of our third-party booking partners. Same-day appointments are available seven days a week across all ten Pure IV markets. 

When you book, you select the IV treatment package or IM injection you are interested in. You choose your preferred date, time, and location. Our service comes to you wherever you are: your home, hotel room, office, vacation rental, or event venue. There is no clinic to drive to, no waiting room to sit in, and no travel fee added to your bill. 

Booking an appointment does not commit you to treatment. You can cancel or reschedule without penalty within the timeframe stated in our cancellation policy. Even after your provider arrives, you still have the right to decline treatment at any time for any reason. If you decline, you are not charged. 

Step 2: Complete Your Health Intake 

After booking, you will be asked to complete a health intake form. This form takes approximately two minutes and can be completed on your phone, tablet, or computer. If you have filled out an intake form with Pure IV before, we may already have your information on file. You will be asked to confirm or update it before each appointment. 

The health intake form collects information that our Nurse Practitioner needs to evaluate whether your requested treatment is safe and appropriate for you. This includes your current medical conditions and health history, current medications and supplements (including dosages), known allergies (particularly to medications, vitamins, or minerals), pregnancy or breastfeeding status, prior IV therapy experience and any adverse reactions, current symptoms and reason for treatment, and your age and approximate weight. 

This information is protected under HIPAA and our Notice of Privacy Practices. It is used exclusively for the purpose of evaluating and delivering your treatment. It is not shared with third parties for marketing purposes. 

Why this matters: Your intake form is not a formality. It is the first layer of medical screening. The information you provide here directly informs the clinical decision that the Nurse Practitioner makes about your treatment. Conditions like congestive heart failure, kidney disease, G6PD deficiency, uncontrolled diabetes, blood clotting disorders, or certain medication interactions can make specific IV treatments unsafe. If you omit or misrepresent information on your intake form, the NP cannot accurately assess your risk. 

Step 3: Live Nurse Practitioner Televisit 

This is the step that defines Pure IV. Before your treatment begins, a licensed Nurse Practitioner conducts a live, real-time assessment of your health by phone. This is not a behind-the-scenes chart review. This is not a checkbox that someone clicks. The NP speaks with you directly, reviews your health intake, asks follow-up questions, and makes a clinical decision about your specific treatment. 

During the NP televisit, the following occurs. The NP introduces themselves and confirms your identity. The NP reviews your health intake form with you and asks clarifying questions about any conditions, medications, allergies, or symptoms you reported. The NP discusses the treatment you requested and explains what is in the IV formula. The NP evaluates whether the requested treatment is safe and appropriate for your current health status. If the treatment is approved, the NP issues a patient-specific clinical order authorizing your bedside provider to administer the treatment. If the NP determines the treatment should be modified, they discuss alternatives with you and your provider. If the NP determines the treatment should not be administered, they explain why and the treatment does not proceed. 

The NP assessment occurs at every single appointment. Not just your first visit. Not once a year. Every time you book with Pure IV, a Nurse Practitioner speaks with you live and approves a treatment plan specific to that visit, on that day, for your health status at that moment. 

There is no charge for this assessment. The Good Faith Examination is included in every Pure IV appointment at no additional cost. Many other IV therapy companies charge twenty to thirty dollars for a separate Good Faith Exam fee. Some make that fee non-refundable, meaning you pay even if you are denied treatment. At Pure IV, the medical review is part of the service. You will never see a separate line item for it. 

Step 4: Your Licensed Provider Arrives 

A licensed Registered Nurse or licensed paramedic arrives at your location with all necessary medical supplies and equipment. Pure IV providers drive fully stocked vehicles and arrive prepared for your specific treatment as ordered by the NP. 

Every Pure IV provider holds an active, unrestricted state license in the state where your treatment is performed. Providers carry current professional liability (malpractice) insurance. Every provider has been credentialed through Pure IV's onboarding process, which includes license verification, background screening, clinical competency assessment, and training on Pure IV's protocols, documentation standards, and emergency procedures. 

Pure IV does not use IV technicians, medical assistants, emergency medical technicians (EMTs), or unlicensed personnel to start IVs or administer treatments. In every state where we operate, regardless of what the state minimum allows, we hold ourselves to the standard of licensed RNs and licensed paramedics only. 

When your provider arrives, they will confirm your identity, review your NP-approved treatment plan, answer any questions you have about the treatment, and prepare the treatment area. Your provider is there for you. From the moment they walk in until the moment they leave, they are focused on your care and your safety. 

Step 5: Vital Signs Assessment 

Before the IV is started, your provider takes a set of baseline vital signs. This includes your blood pressure, heart rate, and blood oxygen saturation (O2 sat). These readings serve two critical purposes. 

First, they provide a final safety check. Abnormal vital signs may indicate that the treatment should be modified, delayed, or not performed. For example, significantly elevated blood pressure could indicate an underlying condition that makes IV fluids risky. An unusually low oxygen saturation could signal a respiratory issue that needs medical attention rather than an IV drip. Your provider is trained to recognize concerning vital signs and to communicate with the NP or medical team if anything falls outside normal parameters. 

Second, they establish a baseline for monitoring you during treatment. If you feel lightheaded, nauseous, or otherwise uncomfortable during your infusion, your provider can retake your vitals and compare them to your baseline to determine if a physiological change is occurring and how to respond. 

This step takes less than two minutes. It is performed before every treatment, every time. 

Step 6: Informed Consent 

Before treatment begins, your provider reviews the informed consent with you. This ensures that you understand what is being administered, what the potential risks and side effects are, that the treatment is elective and voluntary, and that you have the right to refuse or stop the treatment at any time. 

You will be asked to acknowledge that you have received and reviewed Pure IV's Notice of Privacy Practices, that you have had the opportunity to ask questions about the treatment, that you understand the risks and choose to proceed, and that the health information you provided is accurate and complete to the best of your knowledge. 

For patients under the age of 18, informed consent is provided by a parent or legal guardian who must be present at the time of treatment. 

If you choose not to provide consent, the treatment does not proceed. You are not charged. 

Step 7: IV Placement and Treatment Begins 

Once the NP has approved your treatment, your vital signs have been checked, and your informed consent has been obtained, your provider places the IV and begins your infusion. 

IV placement is performed using sterile technique. Your provider selects an appropriate vein, cleans the insertion site with antiseptic, inserts the IV catheter, secures it, and connects your IV line. The infusion rate is set according to the NP's clinical order and Pure IV's treatment protocols. 

Most IV treatments take between 30 and 60 minutes depending on the formula and volume. IM injections take only a few minutes. During your treatment, you can sit back and relax. Many patients read, work on their laptop, watch something on their phone, or simply rest. Your treatment takes place wherever you are most comfortable. 

All IV solutions used by Pure IV are sourced from licensed, FDA-registered compounding pharmacies or purchased as FDA-approved manufactured products. Every bag is labeled, lot-tracked, and stored according to manufacturer specifications. Pure IV maintains full documentation of its supply chain. 

Step 8: Continuous Bedside Monitoring 

Your provider stays with you for the entire duration of your infusion. They do not leave your home or location to start another appointment. They do not step out to take other calls. They are there, at your bedside, monitoring you from the moment the IV starts to the moment it is complete. 

During your treatment, your provider monitors you for any signs of adverse reaction. This includes monitoring the IV site for signs of infiltration, phlebitis, or swelling. They watch for signs of allergic reaction including rash, hives, itching, difficulty breathing, or swelling. They monitor for nausea, lightheadedness, dizziness, or changes in how you feel. They monitor the IV drip rate to ensure the infusion is flowing correctly and at the appropriate speed. 

If at any point you feel uncomfortable, experience pain at the IV site, or notice any change in how you feel, tell your provider immediately. They are trained to respond to adverse events, adjust or stop the infusion, retake your vital signs, and communicate with the medical team if needed. 

If a medical emergency occurs during your treatment, your provider is trained to initiate emergency protocols, stabilize you, and contact 911 if necessary. Pure IV providers are licensed professionals with the clinical training to manage emergency situations until paramedics arrive. 

Step 9: Post-Treatment Assessment and Cleanup 

When your infusion is complete, your provider safely removes the IV catheter, applies pressure to the site, and bandages it. They perform a post-treatment check to make sure you are feeling well before they leave. If you experienced any adverse effects during treatment, they will document them and ensure you are stable. 

Your provider disposes of all medical waste in accordance with applicable regulations. Needles, IV tubing, empty bags, and any other sharps or biohazard materials are collected in proper containers and disposed of through Pure IV's licensed medical waste disposal process. Nothing is left behind at your location. 

Your treatment is documented in Pure IV's medical records system. This documentation includes your NP assessment notes and clinical order, your vital signs, the treatment administered (contents, volume, lot numbers), the start and end time of your infusion, any adverse events or complications (if applicable), and your provider's clinical notes. 

This documentation is part of your medical record and is maintained in compliance with HIPAA, as described in our Notice of Privacy Practices. It is also subject to chart review by Dr. Allison Lane, MD, and the NP oversight team as part of Pure IV's ongoing quality assurance process.

Step 10: Chart Review and Quality Assurance 

Your care does not end when your provider walks out the door. Every Pure IV treatment is subject to chart review and quality assurance oversight under the direction of Dr. Allison Lane, MD, Pure IV's Medical Director. 

Chart reviews ensure that the NP assessment was thorough and clinically appropriate, that the treatment administered matched the NP's approved clinical order, that vital signs were taken and documented, that informed consent was obtained, that documentation is complete and accurate, and that any adverse events were properly managed and reported. 

This ongoing oversight is what separates a physician-owned medical practice from a convenience service with a medical veneer. The physicians who own Pure IV review what happens after the appointment, not just before it. They hold the NPs accountable. They hold the providers accountable. They hold the process accountable. Because their names are on it. 

The Safety Stack: Every Layer of Protection in a Pure IV Appointment 

From the moment you book to the moment your chart is reviewed, here is every safety layer that protects you during a Pure IV appointment: 

Twelve layers of safety. Every appointment. Every patient. Every time. Across all ten Pure IV markets in eight states. One standard. 

How This Compares to the Industry 

Not every mobile IV therapy company operates this way. In fact, most do not. The following table compares what typically happens at a Pure IV appointment versus what happens at many other mobile IV therapy providers. 

Questions You Should Ask Any IV Therapy Provider 

Whether you choose Pure IV or another company, these are the questions you should ask before letting anyone start an IV: 

• Will I speak with a medical provider before my treatment? Not after booking. Not just the nurse at the door. Will a physician, NP, or PA actually assess you before approving the treatment? 
  
• Does the medical screening happen at every appointment, or only at my first visit? If the answer is only your first visit or once a year, your second, fifth, and tenth treatments have no individual medical review. 
  
• Is there a separate charge for the Good Faith Exam? If yes, how much? Is it refundable if you are denied treatment? 
  
• Who will be administering my IV? What are their credentials? Are they a licensed RN, a licensed paramedic, or something else? An IV technician certificate is not the same as a nursing license. 
  
• Will the provider stay with me for the entire infusion? If the answer is anything other than yes, ask what happens if you have an adverse reaction while they are at another appointment. 
  
• Who is your medical director? Do they own the company or are they contracted through a third-party compliance platform? There is a significant difference between a physician who built the company and a physician who was assigned to it through a subscription service. 
  
• Will my vital signs be taken before treatment? If not, ask how the provider would know if your blood pressure is dangerously high or your oxygen is low before pushing fluids into your bloodstream. 
  

The answers to these questions will tell you everything you need to know about how seriously a company takes your safety. At Pure IV, the answers are all on this page. 

Our Commitment 

Pure IV operates in ten markets across eight states: Arizona, Utah, Nevada, Colorado, Tennessee, New Mexico, Texas, Idaho, and Montana. In every one of those markets, the process described on this page is the same. The NP televisit. The vital signs. The licensed providers. The continuous monitoring. The chart review. The same twelve layers of safety, applied consistently, every time. 

We did not build this process because it was easy. We built it because it was right. Mobile IV therapy should not mean a lower standard of care. It should mean the same standard of care, delivered to your location, with the convenience you expect and the safety you deserve. 

That is the Pure IV standard. And it is the standard that every appointment we deliver is measured against. 

Frequently Asked Questions About Our Process and Safety Standards 

Related Pages 

• For more information about our medical screening process: Pre-IV Screening and Medical Assessment
  
• For a detailed comparison of Pure IV vs. the industry: Why Choose Pure IV (pureiv.com/why-choose-pure-iv) 
  
• For what to expect during your treatment: What to Expect During Your IV Treatment (pureiv.com/what-to-expect) 
  
• For our medical and legal disclosures: Medical Disclaimer | Provider Disclosure  |  Notice of Privacy Practices